Making the Most of Your Wellcare Flex Card

The Wellcare Flex Card is a unique offering that provides additional coverage for dental, vision, and hearing services. This prepaid Visa debit card is designed to extend your healthcare coverage where you need it most, allowing you to pay for services beyond your plan benefits.

Understanding the Wellcare Flex Card

The Wellcare Flex Card is a prepaid Visa debit card that you can use to pay for dental, vision, or hearing services, and in some cases, utility services, beyond your plan benefits. The card can be used to cover costs like dentures, sunglasses, extra hearing support devices, or other qualifying costs that go beyond your plan’s benefits.

Your plan determines the annual dollar amount on your Flex Card. This debit card is in addition to the benefits and discounts already available to you. It is not a replacement for existing coverage. Your annual benefit is available to you starting January 1st. If you enroll after January 1, your benefit is available the day your plan coverage begins.

How to Use the Wellcare Flex Card

When you enroll in a plan, you will receive a Wellcare Flex Card in addition to your Member ID card. The card will arrive activated and ready to use. You do not need to create a PIN code. To use, swipe the card to pay for services received at a dental, vision, or hearing provider. The transaction will be approved if you are eligible, the card is active, and funds are available.

Checking Your Balance

To easily check your balance, log into the Flex Card Member Portal. The Flex Card Member Portal is your one-stop shop to view your balance, file a manual claim, or order a new Flex Card. The available funds on your card can be used to cover out-of-pocket expenses for dental, vision, and hearing services.

Reimbursement Claims

If you forget your card, your provider doesn’t accept VISA, or if there were difficulties in swiping your card, you can submit an eligible expense for reimbursement. You can conveniently do this by filing a claim on the Flex Card Member Portal, or mailing a Reimbursement Request Form found under the Tools & Support tab in your online portal. Claims are processed within 2 business days. Your reimbursement check will be sent to you by mail.

The Flex Card for DVH

As a part of Wellcare's Supplemental Benefit key enhancements, the Flexible Spending Card (Flex Card) for Dental, Vision, and Hearing (DVH) will be offered for Wellcare and Ascension Complete, and will be available on more plans across the country. The Flex Card for DVH is a prepaid VISA debit card that may be used to reduce out-of-pocket expenses related to additional dental, vision, and hearing services.

Conclusion

The Wellcare Flex Card is a valuable tool for those looking to extend their healthcare coverage. By understanding how to use the card and what it covers, you can make the most of your healthcare plan and ensure you're getting the coverage you need.